terms&conditions

By using the services offered by this website, you declare to know and accept the following terms and conditions.

Owner of This Website

Silvia Frattali

Via Rimini 11

20142 Milano

ITALY

Services and Products Offered

Courses, programs, events, and services connected to life coaching, self-development, and spiritual awareness.

Use of Services

The User is solely responsible for the use of the services offered on this website. The usage is entirely under the responsibility of the User.

 

Any explanatory texts provided in correspondence with any of the services do not, in any case, replace a legal opinion or replace the assistance or advice of a professional.

 

In fact, these texts have the sole purpose of facilitating use, they are not exhaustive and may not suit the specific case.

 

The services are provided by the Owner as they are, without any guarantee as to their accuracy or availability.

 

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of this site and its services without the express permission of the owner, granted directly or through a specific resale program.

 

Minors may use the services only with the assistance of a parent or guardian. Users declare to be of legal age according to their applicable legislation. For information on the use of personal data, users must refer to the Privacy Policy of this website.

User and Third-party Content

Users are responsible for any content they share on this website.

 

Users release the Owner from any liability in relation to sharing unauthorized third-party content or using this website in ways that are against the law.

 

The only rights granted to the Owner in relation to the content provided by Users are the ones necessary for the operation and maintenance of this website and its products.

The Owner does not make any preventive moderation on the contents or links shown on this website provided by third parties. The Owner is not responsible for such contents and their accessibility. Users may use services or content included in this site and provided by third parties, but they must first read the terms and conditions of such third parties and accept them.

 

Under no circumstances can the Owner be held responsible in relation to the correct functioning of services provided by third parties.

Registration

In order to use the services of this website or a part of them, Users must register by providing, all the data requested in the relevant registration form and fully accept the privacy policy and these present conditions.

 

The User has the responsibility of keeping his login credentials confidential. It is understood that in no case can the Owner be held responsible in the event of loss, dissemination, theft, or unauthorized use by third parties, for any reason whatsoever, of the Users' access credentials.

 

Registered Users can deactivate their accounts, request their cancellation, or stop using any of the services at any time, through the interface of this website or by contacting support directly at silviabiancaluna@gmail.com.

 

The Owner, in case of violation of these Terms, reserves the right to suspend or close the User's account at any time and without notice.

Payments

When you purchase an item, you agree to the following: you are responsible for reading the full listing of the item/product/service before committing to purchase it; you undertake to enter into a legally binding contract for the purchase of an item/product/service when you commit to purchase and complete the check-out payment procedure.

 

The prices we charge for using our services and products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. The fee for the services and any other expenses you may incur in connection with the use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

 

In order to place an order for a product or a service, Users must register on this website by providing the requested data.

 

The Owner reserves the right to offer different discounts and promotions throughout the year. For further details regarding any ongoing promotion, the User can contact the Owner using the information contained in this document.

 

When payment in installments is possible and the User has chosen this option to purchase a Service, the User is aware that he also undertakes to make all subsequent payments. These will be automatically charged through the payment system chosen at the time of purchase.

If the owner of each of these third-party tools refuses the payment authorization, the Owner of this website will not be able to provide the service or the product and will not be responsible for any delay or failure to deliver.

 

If it is possible to make payment in installments and the User has chosen this option to purchase a Service, the User is aware that he also undertakes to make all subsequent payments. These will be automatically charged through the payment system chosen at the time of purchase. If the payment is not received by the agreed date or if there is a problem with the payment method chosen, the User will be informed by email and will have 7 days to make the payment. To allow the installment payment to be successful, the User has the duty to check that the payment instruments entered are valid. If the payment instruments indicated by the User are found to be unusable, the Owner may be forced to suspend the provision and revoke access to the Service.

 

The duration of the Service is indicated at the time of payment and confirmed in the Order Confirmation Mail sent by the Owner. The exchange rate is, depending on the case, decided by the third party operator who processes the payment at the time of the transaction.

refund policy

donation-based events


Donations are spontaneous and can't be considered part of a sale. Refunds are not possible in this case.




1:1 coaching & mentorship programs


Private Coaching programs and Mentorships have a specific refund policy. The price of the entire 1:1 program or mentorship is paid in advance and can't be refunded - unless the program or mentorship hasn't started yet. After the 1:1 Coaching or Mentorship program has begun, any unused sessions will not be refunded, but, if still unbooked, may be scheduled up until 12 months from the initial payment. If you have already booked a session and want to reschedule, you can do that with at least 24 hours of notice. No refund can be issued If you ask to reschedule your session with less than 24 hours of notice or you miss one of your sessions.




1:1 sound therapy sessions


1:1 Sound Therapy Sessions have a specific refund policy. If you cancel your session at least 24 hours in advance, you will receive a full refund. If your cancellation is less than 24 hours in advance, you will receive a credit to attend a future session. If you miss your session without giving any notice, the session will be charged and no refund will be possible.




customized sound meditation


A customized sound meditation is considered "downloadable material", by following the DIRECTIVE 2011/83 / EU of the European Parliament and of the European Council of 25 October 2011 on consumer rights, in particular article 16 paragraph "m". This directive provides the right to withdraw from the purchase contract within 14 days from the date you made the payment, only if the meditation is not available online yet . Then: if the meditation is available online and you received the download link, no refund will be possible under any circumstances. If you haven't yet received the download link, you will be able to get a refund. By purchasing a customized meditation on this site, you agree to these terms and conditions.





Intellectual Property

All trademarks, signs, commercial names, service marks, wordmarks, commercial names, illustrations, images, logos that appear in this website are and remain the exclusive property of the Owner or of its licensors and are protected by applicable trademark laws and related international treaties.

 

The contents and materials of the Service are provided for individual use. The User is not authorized to share, copy, sell, publish, distribute, reproduce, duplicate or disclose any part of the content, for commercial reasons and for any other reason involving financial gain, without the written permission of the Owner.

Limited Responsibility

We may, without notice, modify the services; stop providing the services or features of the services we offer; or create limits for services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any or no reason.

 

This website and all the accessible features are made available to Users, under these terms and conditions, without any guarantee, explicit or implicit, which is not mandatory by law.

 

In particular, no guarantee is provided of the suitability of the services offered for the particular purposes that the User sets himself. The Owner has carefully prepared the information and material provided in the Service, however, the contents are tools created for educational purposes only.

 

The User is aware that the Owner is not responsible for the physical, mental, psychological, emotional, spiritual, financial state, nor for the gains or losses, nor for any other results that the User can obtain through the Service.

 

The contents of the Service are in no way to be considered medical, financial, legal, psychiatric, or religious advice.

 

The Owner will not be responsible for: any losses that are not a direct consequence of the breach of the Contract by the Owner; any loss of commercial opportunity and any other loss, even indirect, possibly suffered by the User (such as, but not limited to, commercial losses, loss of revenues, revenues, profits or presumed savings, loss of contracts or commercial relationships, loss of reputation or goodwill value, etc.); damages or losses deriving from interruptions or malfunctions of the service due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of the will and unrelated to the control of the Owner such as, by way of example and not limited to, failures o interruptions to telephone or electrical lines, to the internet and / or in any case to other transmission tools, unavailability of websites, strikes, natural events, viruses and computer attacks, interruptions in the supply of third-party products, services or applications; incorrect or unsuitable use of the service by Users or third parties.

Modification of These Terms

The Owner reserves the right to make changes to these Terms at any time, giving notice to the User by posting it on this website.

 

The User who continues to use this website and its services after the publication of the changes accepts the new Terms without reserve.

Applicable Law and Competent Court

​These Terms and all disputes regarding the execution, interpretation, and validity of this contract are subject to the law, the jurisdiction of the State, and the exclusive jurisdiction of the court of the place where the Owner is based. The exclusive forum of the consumer is an exception if the law provides for it.

Last update: April 18, 2021

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